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Privacy Policy
Last updated:
This policy explains what information [Business/Shop Legal Name] ("we", "us") collects through the Spindle laundry-operations app, how it's used, and how it's protected. Spindle is operated for our shop's internal use by our staff; it is not a public consumer app or account-creation service.
Who this covers
Two groups of people have information in this system:
- Our staff, who log in with a shop-issued PIN to operate the app.
- Our laundry customers, whose name, phone number, and order details our staff enter so we can serve them and let them track their order.
What we collect
- Customer information: name, phone number, order/service history, and loyalty visit count — entered by our staff when a customer drops off laundry.
- Order & payment records: service type, machine used, price, payment method and status. Spindle records that a payment was made in person (cash, GCash, card, etc.) — it does not process, store, or transmit card numbers or other payment credentials itself.
- Staff access data: role-based PINs, stored as a one-way cryptographic hash, never in plain text.
- Operational data with no personal information: machine status, queue entries, inventory levels, and expense records.
We do not run ads, ad-tracking SDKs, or third-party analytics in this app. The only third-party network request the app makes on load is to Google Fonts, to load our interface typeface; Google's own privacy policy governs that request.
How we use it
Solely to run our laundry shop: assigning machines, tracking orders and payments, contacting a customer about their laundry (e.g. a WhatsApp message when it's ready), and letting a customer look up their own order status using their receipt ID or name at our public order tracker. We do not sell, rent, or share this information with third parties for marketing.
Where it's stored
Data is stored in a Cloudflare D1 database associated with our Spindle deployment, served over HTTPS. Access to the staff app is gated by role-based PINs (Staff, Staff Admin, Supervisor, and platform Admin); financial and reporting data is further restricted to Supervisor/Admin roles only.
Your choices
If you are a customer of ours and want your name and phone number removed from our records, contact us at [contact email or phone] and we will delete it, unless we're required to keep order/payment records for a period under local tax or business recordkeeping law.
Children's privacy
Spindle is a business tool for our staff and is not directed at children. We do not knowingly collect information about children through it.
Changes to this policy
If we materially change how we handle information, we'll update the date at the top of this page.
Contact
[Business/Shop Legal Name]
[Business address]
[Contact email]
[Contact phone]
This page is a starting template, not legal advice. Please fill in the bracketed placeholders and have it reviewed against your local laws (e.g. the Philippines' Data Privacy Act of 2012) before publishing.